This Privacy Policy explains how Rubbish Clearance Catford collects, uses, stores and shares your personal data when you use our rubbish removal and related services. It applies to all Rubbish Clearance Catford customers and prospective customers in our service area around Catford and nearby locations. We are committed to protecting your privacy and handling your personal data in compliance with the UK General Data Protection Regulation GDPR and the Data Protection Act 2018.
The data controller responsible for your personal data is Rubbish Clearance Catford. When this Privacy Policy refers to we, us or our, it refers to Rubbish Clearance Catford as the organisation that decides how and why your personal data is processed. If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the contact details provided on our website or on your invoice.
This Privacy Policy applies to all personal data we collect from customers, prospective customers, and visitors who contact us about rubbish clearance or related services in the Catford area. It covers data collected online, by phone, by email, through messaging services, or in person when our team attends at your property or business premises.
We may collect and process the following categories of personal data:
Identification and contact details: name, address, email address, telephone number, business name and position where relevant.
Service and booking information: description of the rubbish to be collected, property access information, photographs you send to obtain a quote, preferred dates and times, and notes relating to the service you have requested.
Payment and billing data: billing address and records of payments made, payment method used, and any related transaction references. We do not store full payment card details when payments are processed through secure payment providers.
Communication records: emails, text messages, messages sent through contact forms or messaging services, and notes from phone calls and in-person conversations relating to our services.
Technical and usage information: limited technical data such as your IP address, device type, approximate location and how you use our website, where this is collected via cookies or similar technologies. We only collect what is necessary to operate and improve our services.
We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, or otherwise communicate with us. This may be by phone, email, online forms, or other messaging channels. We also collect data when our team attends your property to carry out a service, for example when confirming access details.
In some cases we may receive basic contact or booking details from third parties that help us provide our services, such as online listing platforms, advertising partners or referral partners. Where this happens, those third parties are responsible for ensuring they have a lawful basis to share the data with us, and we will process that data in accordance with this Privacy Policy.
We process your personal data only where we have a lawful basis under GDPR. Depending on the activity, our lawful bases include:
Contract: we process your data when it is necessary to enter into or perform a contract with you. This includes providing quotes, taking bookings, arranging and carrying out rubbish clearance services, and handling payments and customer service queries.
Legal obligation: we process certain data to comply with legal and regulatory requirements, for example record keeping for tax, accounting, waste transfer documentation, and responding to lawful requests from authorities.
Legitimate interests: we process some data where it is necessary for our legitimate business interests, and where your interests and fundamental rights do not override those interests. This includes improving our services, managing our business operations, preventing fraud or misuse, and keeping basic records of past enquiries and completed work.
Consent: where required by law, we rely on your consent, for example for certain types of direct marketing communications. You can withdraw your consent at any time by contacting us using the details on our website or by following any unsubscribe instructions provided in our communications.
We use your personal data for the following purposes:
To provide quotes and manage bookings for rubbish clearance and related services.
To perform the services you have requested, including visiting your property, collecting and disposing of waste, and issuing invoices or receipts.
To communicate with you about your enquiry, booking, or any changes, including confirmations and updates.
To manage payments, accounting, and internal record keeping.
To handle complaints, disputes, or claims, and to provide customer support.
To improve our services and operations, including training, quality control and website performance analysis.
To comply with applicable laws, regulations, and guidance related to waste management, health and safety, tax and accounting.
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data according to our instructions and for the purposes described in this Privacy Policy. They are required to keep your data secure and confidential.
Categories of processors and third parties may include:
Payment service providers who securely process your payments.
IT and hosting providers who support our website, email and data storage systems.
Customer management and communication platforms used to manage bookings and messages.
Professional advisers, such as accountants or legal advisers, where necessary for our legitimate business needs and legal obligations.
Waste transfer and recycling partners where required to complete the service and comply with waste management regulations.
We may also share data with law enforcement, regulators, government bodies or courts where we are legally required to do so or where it is necessary to protect our rights, property or safety or that of others.
Where any of our service providers or systems are located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection laws. This may include using standard contractual clauses approved by relevant authorities or working with providers in countries that have been recognised as providing an adequate level of data protection.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The exact retention period will vary depending on the type of data and the context of your interactions with us.
In general, we retain customer and booking records for a period that allows us to manage repeat business, answer questions about past work, and meet our legal obligations, usually up to six years from the end of our relationship with you. We may keep certain financial and transactional records for longer where required by tax or accounting rules. When data is no longer required, we will delete it or anonymise it so that it can no longer be linked to you.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse or disclosure. These measures include secure systems, restricted access to personal data, staff awareness and training, and appropriate contractual protections with service providers. While no system can be completely secure, we work to ensure a level of security appropriate to the risks associated with the processing of your data.
Under data protection laws, you have certain rights in relation to your personal data. Subject to legal conditions and exemptions, these include:
Right of access: you can request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in some circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction: you can ask us to restrict the processing of your data in certain situations, such as while we check its accuracy.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request your data in a structured, commonly used format and ask us to transfer it to another organisation where technically feasible.
Right to object: you can object to processing based on our legitimate interests, including direct marketing. We will stop processing your data for those purposes unless we have compelling legitimate grounds to continue or it is required for legal claims.
Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the contact information on our website or on your service documentation. We may need to verify your identity before responding to your request.
If you are concerned about how we handle your personal data, we encourage you to contact us first so we can try to resolve your concerns. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner's Office, or with another supervisory authority if you live or work in a different jurisdiction.
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in the law. The latest version will always apply to your use of our services. We encourage you to review this Policy periodically to stay informed about how we protect your information.
This Privacy Policy applies to all Rubbish Clearance Catford customers and enquiries in our Catford service area and was prepared to provide clear information about your privacy rights and how we use your personal data.
GDPR-compliant privacy policy for Rubbish Clearance Catford explaining what personal data is collected, lawful basis, retention, processors, and your rights as a customer in the Catford area.
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