These Terms and Conditions govern the provision of waste and rubbish clearance services by Rubbish Clearance Catford to you, the customer. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, business, organisation or other entity that books or receives services from Rubbish Clearance Catford.
Services means any waste collection, rubbish clearance, bulky waste removal, garden waste removal, house clearance, office clearance, or related services provided by Rubbish Clearance Catford.
Waste means any items, materials, refuse or rubbish that the Customer asks us to collect and which we agree to remove as part of the Services, subject to applicable law and these Terms and Conditions.
Site means the address or location where the Services are to be provided.
Rubbish Clearance Catford provides waste and rubbish clearance services within its designated service area. Services may include the collection, loading, transportation and disposal or recycling of domestic, commercial or garden waste, subject to these Terms and Conditions and applicable waste regulations.
We reserve the right to refuse to collect certain items, including but not limited to hazardous waste, clinical waste, asbestos, chemicals, gas bottles, batteries, tyres, liquids, or any other restricted materials under relevant legislation or guidance. Where possible, we will inform you in advance if items you describe fall into a restricted category, but it remains your responsibility to disclose the nature of the waste accurately.
3.1 Bookings can be made by telephone, email or through any booking method we make available from time to time. When you make a booking, you confirm that you have the authority to enter into a contract with us for the Services at the Site address given.
3.2 At the time of booking, you will be asked to provide details of the waste to be removed, including the type, approximate volume, weight and any special handling requirements. Our quotation and confirmation of the Services will be based on the information you provide.
3.3 All bookings are subject to availability. We will offer you the nearest available time slot for the collection. Any preferred dates and times are not guaranteed until confirmed by us.
3.4 On arrival at the Site, our team will assess the waste and access to confirm that it matches the description provided during booking. If the waste differs significantly in type, volume, weight or complexity, we may revise the quoted price, change the service offered, or decline to proceed.
4.1 Any quotation we provide is based on the information supplied by you and is usually expressed in terms of volume, weight or time required. Quotations are given in good faith but do not constitute a fixed price until we have inspected the waste at the Site.
4.2 Our charges may depend on the volume and weight of waste, type of materials, loading time, access conditions, parking arrangements and disposal or recycling costs. Where additional charges are applicable, for example due to poor access, excess loading time, or parking fees, we will explain these to you before proceeding.
4.3 All prices are quoted in pounds sterling and may be subject to VAT where applicable under UK law. We reserve the right to adjust our prices and tariffs from time to time.
5.1 Payment is due on completion of the Services on the day of collection, unless we have agreed alternative payment terms in writing prior to the booking. We may require full or partial payment in advance, especially for larger or commercial clearances.
5.2 We accept the payment methods notified to you at the time of booking, which may include cash, card payment or bank transfer. You are responsible for ensuring that funds are available and that any card details provided are valid and authorised.
5.3 For business and account customers, payment terms will be as agreed in writing. If payment is not received by the due date, we reserve the right to charge interest and administration fees in line with applicable UK legislation on late payment of commercial debts.
5.4 We reserve the right to withhold or suspend Services if payment is not made when due, or if we reasonably believe that payment will not be made.
6.1 You must provide accurate information about the waste to be collected and the conditions at the Site. This includes advising us of any heavy items, restricted or hazardous materials, difficult access, stairs, or parking limitations.
6.2 You must ensure that we have safe and reasonable access to the Site and to the waste. This may include arranging parking, providing access codes or keys, ensuring someone is present to grant access, and removing any obstacles that might delay or prevent the clearance.
6.3 Where applicable, you are responsible for obtaining any permissions, permits or consents that may be required for us to carry out the Services, such as parking suspensions or access permissions from landlords or building managers.
6.4 You warrant that you are either the owner of the waste or have the authority of the owner to arrange its removal. Once collected, all waste transfers to our control and will be handled and disposed of in accordance with applicable waste regulations.
7.1 You may cancel or amend your booking by contacting us directly. We request that you provide as much notice as possible to allow us to manage our schedule efficiently.
7.2 If you cancel more than 24 hours before the agreed collection time, any advance payment made may be refunded or applied to a future booking at our discretion, subject to any non-refundable costs we have already incurred.
7.3 If you cancel less than 24 hours before the agreed collection time, fail to provide access, or are not present at the Site at the agreed time where your presence is required, we may charge a cancellation fee up to a reasonable proportion of the quoted price to cover our costs.
7.4 We reserve the right to cancel or reschedule a booking due to events beyond our reasonable control, including adverse weather, traffic conditions, vehicle breakdowns, staff illness, or safety concerns at the Site. In such circumstances, we will seek to offer an alternative date and time as soon as reasonably possible.
8.1 Rubbish Clearance Catford operates in compliance with applicable UK waste management laws and regulations. We will transport and dispose of or recycle waste only at authorised facilities and in accordance with relevant environmental and duty of care requirements.
8.2 Where required by law, we will issue or retain appropriate documentation relating to the transfer of waste, including waste transfer notes and records. By using our Services, you agree to provide any information needed for us to complete such documentation accurately.
8.3 You must not present for collection any waste that is prohibited by law or by these Terms and Conditions. If restricted or hazardous items are discovered during loading, we may refuse to remove them, impose additional charges for their handling, or cancel the Service where necessary for safety or compliance reasons.
8.4 Once waste has been loaded into our vehicle, it becomes our responsibility and property. You are not entitled to the return of any items unless agreed prior to loading and noted in writing.
9.1 We will exercise reasonable care and skill when providing the Services. However, we shall not be liable for any loss or damage arising from inaccurate or incomplete information provided by you, or from your failure to comply with these Terms and Conditions.
9.2 We will take reasonable care to avoid damage to property while carrying out the clearance. However, you are responsible for protecting floors, walls, fixtures and fittings where necessary, and for moving fragile or valuable items out of the way prior to our arrival. We cannot accept liability for minor or cosmetic damage to paintwork, flooring or finishes that may occur as a result of moving bulky or heavy items through confined spaces, provided we act with reasonable care.
9.3 Our total liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall be limited to the total amount paid or payable by you for the specific Service giving rise to the claim, except where such limitation is not permitted by law.
9.4 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.
9.5 We shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, loss of opportunity or loss of reputation, arising out of or in connection with the provision of the Services.
10.1 We will use reasonable efforts to arrive at the Site within the agreed time slot, but times are estimates only and may be affected by traffic, weather or other circumstances beyond our control.
10.2 If we are unable to gain access to the Site or the waste at the agreed time due to factors within your control, such as absence of a key holder, parking unavailability where you were responsible for arranging it, or locked gates, we may charge waiting time, additional fees or a cancellation fee.
10.3 If we reasonably consider that it would be unsafe to carry out the Services due to site conditions, structural issues, aggressive behaviour, presence of hazardous substances or any other safety concern, we may suspend or cancel the Service. In such cases, we will discuss any remedial action where possible, but we shall not be obliged to proceed if safety cannot be ensured.
11.1 Rubbish Clearance Catford maintains appropriate insurance cover for its operations, including public liability insurance, in accordance with industry standards and legal requirements.
11.2 It is your responsibility to ensure that you have adequate insurance for your own property and belongings. We recommend notifying your insurer where significant clearance work is to take place.
12.1 If you have any concerns or are dissatisfied with any aspect of our Services, you should contact us as soon as possible, providing your name, contact details, the Site address, the date of service and a clear description of the issue.
12.2 We will investigate complaints in a fair and timely manner and seek to resolve them informally where possible. We may request additional information or evidence, such as photographs or invoices, to assist in our investigation.
12.3 If we cannot resolve a dispute by informal means, both parties agree to consider reasonable methods of alternative dispute resolution before resorting to court proceedings, where appropriate.
13.1 We will collect and use your personal information only as necessary to manage bookings, provide the Services, process payments and communicate with you. We will handle your information in accordance with applicable UK data protection laws.
13.2 By using our Services, you consent to the collection and use of your information for these purposes. You may contact us to update your details or to exercise any rights you may have under data protection legislation.
14.1 We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services or our business practices. The version in force at the time of your booking will apply to that booking.
14.2 We recommend that you review these Terms and Conditions periodically if you use our Services on a recurring basis.
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, except where the law provides that a different court must have jurisdiction.
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 You may not transfer or assign any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another suitable provider, provided that this does not reduce your rights under these Terms and Conditions.
16.4 These Terms and Conditions, together with any written confirmation of your booking and any specific written agreement, constitute the entire agreement between you and Rubbish Clearance Catford in relation to the Services and supersede any previous agreements or understandings.
Read the UK service terms and conditions for Rubbish Clearance Catford, covering bookings, payments, cancellations, liability, and compliance with waste regulations.
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